Fini will accept, for exchange, items that are in new condition, unworn, unaltered and free of damages by the customer as long as exchange is initiated within 30 days of the order ship date. For an exchange, mail out your item within 30 days from the receipt of original order. Items must be returned with all fini tags still attached and must be in their original packaging such as shoeboxes
How to Exchange Your Order:
We offer FREE ground shipping for all exchanges (with the exception of Hawaii and Alaska) as long as you use the pre-paid return label we provide after you contact our customer service team.
Request a exchange by emailing inf@finishoes,com and print the provided return label. Affix the label to the outside of the shipping box. Drop off the package at the any Carrier Store, Drop Box, Customer Center, or with any Carrier driver. If a carrier is not available in your area or you prefer not to use it to exchange your items, you can use any other trackable method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit.
Once we receive your package, we will process your exchange within 3 business days.
Refunds are not allowed.
We are still a small business. We cant accommodate returns at this moment.